Friday, September 30, 2005
Thursday, September 15, 2005
"Sorry, did I hear you say you used Documentum for Document Management?" (me)
"Yes, but not everyone uses it. It isn't really that user-friendly: when you start, the next page takes a minute, a minute-and-a-half to load up, and then you are presented with a list of options that no-one understands. Oh, and that means no-one uses it - everyone gets trained, and the system can do some really good things, but it's then two months before you use it again and you've forgotten everything. So we also had some document managers, but since everyone gives them the stuff to put in, they're swamped. So the system doesn't have that much information on it." (project colleague)
My colleague and I looked at each other, as she has been looking for a killer internal argument for usability to convince others. This isn't a criticism of Documentum - a great tool in the right hands - more an expression of my continued surprise at how little thought is typically put into human "engagement" in DMS and CMS projects, not just "usability" issues, but also ongoing training and workflow analysis. No matter how many projects you work on for different companies, you always hear the same old story - it would be nice to see someone doing it the right way from the start for a change.
Wednesday, September 14, 2005
NB: True to my promise, I used the Blogger Word plug-in to post this & it seemed to work fine.
Monday, September 12, 2005
Friday, September 09, 2005
Thursday, September 08, 2005
I was just reminded of a presentation I gave last year on the role of online communication in crisis communication by the following quote from an article called "Brand Rehab: How Companies Can Restore a Tarnished Image" from the Knowledge at Wharton newsletter:
"The rise of the Internet poses new problems for post-scandal communications, adds Blythe. "Blogging can kill you. Before, when we had a problem, it was addressed in the public media. Now the Internet is many times faster, more unforgiving and out of control." Increasingly, Blythe's firm is helping companies monitor statements about them on the Internet and generate their own blogs."
The internet can make you or break you - today's brands have to react to threats in "internet time".
Wednesday, September 07, 2005
Something which caught my eye today was an article in the Evening Standard pointing out that The Guardian is changing its format to a more tabloid, Berliner style, is changing its font (Guardian Egypt or somesuch), and is even changing its title typeface. As an arch-liberal Grauniad [sic] reader myself, I am slightly trepidatious, but also wonder whether the current British broadsheet transfer to tabloid style (think The Times, Independent) is anyway influenced by the Web, which is less columnar, and, from my perspective, not "broad" in a layout sense. It's just a thought, but I'm probably wrong and it has more to do with printing efficiencies or the logistics of delivery and display!
I don't remember such an upheaval in British print since colour newspapers first went live in the 80s (am I hallucinating, or wasn't the short-lived European the first, or maybe it was Today?). There must be some underlying force for this all to be happening in a short space of time - I can't believe that copycat activity is the only motivator.