Accessibility: It's not about ticking off boxes
I've been explaining to a number of people recently that even though their sites may meet w3c guidelines and bobby tests, they are still not "accessible". You have to:
- see users in action;
- understand their demands;
- then work out to which areas you need to pay specific attention.
An article on guuui.com called Accessibility Humanized covers most of the main points admirably.