Accessibility: It's not about ticking off boxes

I've been explaining to a number of people recently that even though their sites may meet w3c guidelines and bobby tests, they are still not "accessible". You have to:

• see users in action;
• understand their demands;
• then work out to which areas you need to pay specific attention.

An article on guuui.com called Accessibility Humanized covers most of the main points admirably.