Thursday, July 14, 2005


Governance and guidelines are the essentials of a sound website, portal, intranet or extranet, and all too often neglected (nobody appears to enjoy documenting good practices, workflows and checklists in a company, let alone sticking to them) in my experience. Via James Robertson, I read this succinct and interesting article on portal governance, much of which relates to intranets and websites also.

I would take slight issue with the governance model showing a "Technical team" and a "Content and Community Team" as separate - firstly these two teams should be in relatively constant communication, and secondly, if they overlap it allows room for the technically-focused content people, such as information architects, information designers and usability specialists to have a voice and a position also.

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