Thursday, May 27, 2004

Annoyances: Easyjet and Blogger

I'm not one to get annoyed over much, but two things this evening have got on my nerves
First of all, I had a message from my mother-in-law explaining (2 hours after her expected arrival) that my wife had not arrived from her flight to Geneva. My wife was travelling via Easy Jet (EJ), so I went on the site to get contact details. Instead of a number, EJ tries to answer a set of common questions. Typing "telephone number" into the search, I arrived at a UK number, which, when dialled only presented you with directions to "visit our website for more information". EJ: people phone you for a reason. Efficiency is all very well, but people may at times need to speak to a human for more personal information. Communications channels should support one another, not replace one another - the chase for increased profit margins can be detrimental to a customer's experience, you realise...Anyway end of rant one.
Annoyance two was blogger's re-design, handled by the (should I say "usually"?) excellent Adaptive Path. However, trying to amend my profile photo, I typed in a lengthy path to a photo of myself. There were no written indications to suggest that my path would be a problem, and the form field accepted my path, only for me to realise post-submission that there is a 68 character limit for images. Chaps, read "Defensive Design for the Web" - let me know before I fill it in. Grrrrr!

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